Lake View Dental (“us”, “we”, or “our”) operates the https://lakeviewdentalca.com website (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. By using the Service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect several types of information to provide and improve the Service:
- Personal Data — such as your name, email address, and phone number, when you voluntarily provide it through a form on our site.
- Usage Data — information about how the Service is accessed, including your IP address, browser type, the pages you visit, and the time and date of your visit.
- Cookies & Tracking Data — small data files used to operate and improve the Service, described below.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information, including session cookies (to operate the Service), preference cookies (to remember your settings), and security cookies (for security purposes). You can instruct your browser to refuse cookies, though some parts of the Service may not function properly without them.
How We Use Your Information
- To provide, maintain, and improve the Service
- To notify you about changes to our Service
- To provide customer care and respond to your requests
- To monitor usage and detect, prevent, or address technical issues
Analytics
We use third-party analytics providers, including Google Analytics and Microsoft Clarity, to help us understand how visitors use our Service. These providers may use cookies and similar technologies to collect and analyze usage data. You can learn more about Google’s privacy practices at policies.google.com/privacy.
HIPAA Notice
This website is an informational and appointment-request tool. It does not collect, store, or transmit Protected Health Information (PHI) as defined under HIPAA. Information you submit through our contact or callback forms (such as your name, phone number, and reason for contacting us) is used solely to respond to your inquiry and schedule your visit. Your actual health and treatment records are maintained separately within our practice management systems, subject to HIPAA safeguards.
Disclosure of Data
We may disclose your Personal Data if we believe it is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate wrongdoing connected with the Service, or protect the personal safety of users or the public.
Security of Data
The security of your data matters to us, but no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service Providers
We may employ third-party companies to facilitate our Service, provide it on our behalf, or assist us in analyzing how it’s used. These providers have access to your Personal Data only to perform their assigned tasks and are obligated not to disclose or use it for any other purpose.
Text Messaging (SMS)
If you give us your phone number — on a website form or by texting the office first — we may text you about your own appointments and inquiries: confirmations, scheduling, and follow-ups on requests you made. Agreeing to receive texts is optional and is never a condition of receiving care.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Message frequency varies. Message and data rates may apply. You can reply STOP to any message to opt out, or HELP for assistance. The full terms of our text-message program are at https://lakeviewdentalca.com/sms-terms.
Your California Privacy Rights (CCPA)
If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, request deletion of your personal information, and opt out of the sale of your personal information (we do not sell personal information). To exercise these rights, contact us using the information below.
Children’s Privacy
Our Service does not knowingly collect personally identifiable information from anyone under the age of 18 without parental involvement. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us so we can remove that information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date above.
Contact Us
Questions about this Privacy Policy can be directed to us by email at lvdental@colbydentaldmd.com or by phone at (760) 471-0475.
This policy was prepared as a general template and should be reviewed by a qualified attorney to confirm compliance with all applicable laws for your specific business.